Question 1

Do I need a referral to see a physiotherapist?

Accepted Answer

No, you do not need a doctor's referral to see a physiotherapist in South Africa. However, some medical aids may require a referral for certain benefits. We recommend checking with your medical aid provider.

Question 2

How long is a typical physiotherapy session?

Accepted Answer

Initial consultations are approximately 45-60 minutes to allow for a thorough assessment. Follow-up treatments are usually 30-45 minutes, depending on the complexity of your condition.

Question 3

What should I wear to my appointment?

Accepted Answer

Please wear comfortable, loose-fitting clothing that allows access to the area being treated. For example, shorts are ideal for knee or hip conditions.

Question 4

Does physiotherapy hurt?

Accepted Answer

While some techniques may cause mild discomfort, physiotherapy should not be painful. Your therapist will always communicate with you and adjust treatment to your comfort level.

Question 5

How many sessions will I need?

Accepted Answer

The number of sessions varies depending on your condition, its severity and your goals. Your physiotherapist will discuss an estimated treatment plan after your initial assessment, typically ranging from 4-12 sessions.

Question 6

Do you accept medical aid?

Accepted Answer

Yes, we accept most major South African medical aids. We submit claims electronically on your behalf. Please bring your medical aid card to your first appointment. Visit our Medical Aid page for a full list of accepted providers.

Question 7

What is your cancellation policy?

Accepted Answer

We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may be charged a fee. We understand emergencies happen and will always try to accommodate you.

Question 8

What payment methods do you accept?

Accepted Answer

We accept medical aid (claims submitted electronically on your behalf), cash, credit and debit cards, and EFT / bank transfers. Payment is due at the time of your appointment unless other arrangements have been made.

Question 9

Can I book online?

Accepted Answer

Yes! You can book an appointment through our online booking system on the Booking page. You can also call us or send a WhatsApp message to schedule your visit.

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